Delivery, cancellation and payment terms
These terms and conditions apply to you or your company (hereafter: customer) when you purchase paid services from Lucetia (hereafter: provider). You will find Lucetia’s contact details at the end of this page.
Terms and conditions of supply
By purchasing services or products from the Provider’s online shop or otherwise, the Customer accepts these terms of delivery, return and payment. By using the site, services and materials, the customer also accepts the terms and conditions of the service. We collect personal data in accordance with the Data Protection Act. Please also read our Privacy Policy.
Our online store and services are intended for businesses and individuals over the age of 18. The features and prices of the services and products are set out in the product description for each product. Prices include current Finnish VAT.
The Service Provider reserves the right to change the content, price or availability of services, products and materials.
Cancellation policy
Our services are subject to a 14-day right of withdrawal under the Consumer Protection Act. This period is calculated from the date of purchase for online purchases and from the date of the contract, appointment or enrolment in a course, training, workshop or other group activity for orders placed otherwise.
The right of withdrawal can be exercised even if the service has been started at the customer’s request before the end of the 14-day withdrawal period. If the preparation or provision of the service has already begun and is cancelled, the service provider is entitled to charge the customer for the work carried out.
If the service has already been fully provided, it can no longer be cancelled.
The right of return also does not apply to gift cards.
If the customer wishes to cancel his purchase, he must immediately contact the service provider by e-mail. Written cancellation must be sent to mail@lucetia.eu within 14 days of ordering the service or enrolling in a course, training, workshop or other group. The customer must indicate which service he/she wishes to cancel and to which account the money will be refunded. The account number must be given in IBAN format. Non-payment of the fee does not constitute a cancellation.
Enrolment for courses, training, workshops and other groups is binding and cancellation is no longer possible after the 14-day right of withdrawal under the Consumer Protection Act or once the group has started. Consequently, no refund or credit will be given once the course, training, workshop or group work has started. If the payment is agreed to be made in instalments, the full amount must be paid even if the client does not attend or interrupts the course, training, workshop or group work.
By participating in a course, training, workshop or group work, the customer undertakes to pay the full fee, regardless of the reason for non-participation or interruption. If the provider cancels or interrupts the group, the fee will be refunded to the client either in full or for the part of the course, training, workshop or group process that is still outstanding.
In-person and remote client work
The client may cancel a pre-arranged appointment free of charge up to 4pm on the third working day before the appointment (Mon-Fri). Cancellations made after this time will be charged in full. Cancellation must be made by telephone. The policy is the same for all appointments, regardless of the reason for not attending, whether in-person, remotely or by telephone.
Services are personal and require effective communication and a confidential interaction with the client. Therefore, in situations where it appears that cooperation would not be fruitful or that our services would not be beneficial to the client, the service provider has the right to cancel the service booked by the client by notifying us by e-mail at least 24 hours before the start of the booked service or event. In such cases, the full amount paid will be refunded to the client.
The client is personally responsible for the functioning of the internet connection and other technology during remote client work. If, on the other hand, the service provider has problems, for example with the internet connection, either a new appointment is made or – if the problem can be solved immediately – the remote service is extended so that the client receives the service time he has paid for.
Payment conditions
We offer a range of payment options in our online shop to make shopping as easy and smooth as possible for our customers. Instead of buying online, customers can also choose to pay by bank transfer or MobilePay. These payment details will be communicated to the customer by the service provider at the time of the appointment.
Order and payment confirmation
After a successful order, an order confirmation will be sent to the customer by email. For this purpose, the customer must leave his/her e-mail address when placing the order. The order confirmation will also confirm the payment method used.
If the customer orders a service for which the agreed payment method is invoicing, the late payment may be subject to interest on arrears in accordance with the Finnish Interest Act, as well as the costs of payment reminders and other collection measures. We may refer unpaid invoices to a collection agency.
By registering for a course, training, workshop or group work, the customer undertakes to pay the full fee, even if he/she does not participate or interrupts his/her participation.
If the customer fails to pay, either in full or in part, we will transfer the unpaid invoice to a collection agency.
If the course, training, workshop or group work is cancelled or interrupted by the provider, the payment will be refunded to the customer either in full or for the part of the course, training, workshop or group work that is still outstanding.
Disputes
These terms and conditions are governed by Finnish law. Any dispute arising out of these terms and conditions will be resolved primarily by discussion and by close monitoring of these terms and conditions. If no agreement can be reached, disputes will ultimately be settled by the Turku District Court in Finland.
If for any reason the customer is not satisfied with our service, please contact us first.
Service provider’s contact details
Lucetia | Jaana Rusi
VAT ID FI26117645
mail@lucetia.eu
Please contact us by e-mail in the first instance. This also ensures that in case of any ambiguity, a written record of our discussions is kept.
